Homework 5.

 Page 68, ex. 7

A: customer
B: customer helpline

A: Hi. Good morning. I need to speak with a customer service manager.
B: The manager is not available
A: mmm so I do?
B: I work in customer helpline, where can I help?
A: Buy a TV online, but it doesn't t work
B: What is your order number?
A: Is XGDTS0102
B: I'll write down the details of the complaint
A: OK. but I need my money back
B: Within minutes it processed your refund
A: thanks.